If for any reason you are not completely satisfied with the comfort/firmness of your new Yankee Mattress Factory mattress within 100 days from the date of purchase, we will change the upholstery to better suit your comfort requirements. This reupholstering will include:
The appearance of your mattress will change very little, if at all.This free adjustment is only available once.
Because of our extensive experience, we know that it takes time to get accustomed to a new mattress. Therefore, we ask that you sleep on your new mattress for at least 14 nights before asking for your one-time free adjustment. If after 14 nights you would like to have your mattress made either firmer or softer, please contact the Yankee Mattress Factory store where you purchased your mattress.
When you contact your Yankee Mattress store, we will schedule a date and time for you to drop your mattress at our factory in Agawam, MA, for reupholstery. We recommend using a protective mattress bag during transport to avoid soiling or damaging your mattress. We can provide a bag free of charge. Please let us know that you will need one when you call.
If you drop your mattress off in the morning of a regular work day, Monday through Friday, we can usually have the adjustment completed by the late afternoon.
If you need a third party to pick up and redeliver your mattress, We can recommend a third-party delivery company, but payment for the delivery will be made by you directly to the delivery company and not to Yankee Mattress Factory.
Agawam (413) 786-0999
Springfield (413) 372-5171
Northampton (413) 584-5858
Greenfield (413) 325-8845
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