Q: Who makes your mattresses?
A: Every mattress Yankee Mattress sells is hand-made by Yankee Mattress at our factory in Agawam, MA. We do not sell national brands in order to maintain our factory-direct prices as well as our integrity. See our Mattress collections by clicking HERE.
Q: Do you offer delivery?
A: Yes we do. We offer free delivery on certain items and a very reasonable charge on others. Removal of old mattress & boxsprings is available for $15 per piece. At this time, we only service customers within 60 miles of our Agawam, MA location. Contact your nearest Yankee Mattress location for more info regarding mattress delivery pricing.
Q: Are you currently running any sales?
A: At Yankee Mattress, we do not run sales and haven't since we've opened in 1999. The reason we don't run special sales is because we are a factory-direct company that sells our products straight to you. This cuts out the middle-man's profit and also cuts Big-Box store prices in half. See our "SHOP SMART" section to learn more about how other store's sales events are deceiving.
Q: How can you possibly offer a better product at a better price than the big national chains. Don’t they have better prices because they are so big and buy and sell so many mattresses?
A: Any mattress store that does not make their own products is a “Middleman”. This means they buy the mattresses they sell from a wholesaler and then mark the mattress up and sells it to you. This is an extra layer of profit that you are forced to pay. Yankee Mattress Factory is not a middleman, we are both the manufacturer and retailer of the products we sell. You do not pay the extra “middleman profit” allowing you to save money on a better mattress.
Q: How do you make your mattresses fire resistant?
A: We use a layer of felt like material just beneath the fabric of the mattress. This material is made using rayon, an inert, odorless mineral that provides the necessary flare retardancy to comply with federal standards. We have never, and will never, use any type of spray on chemical to fire proof a Yankee Mattress. For more information, please click HERE.
Q: I have found a mattress in your store that I like but it would be even better if it were slightly firmer or softer. Can you customize my mattress so it better suits my needs?
A: Yes! As long as the changes are minimal, we are happy to customize your mattress to your comfort needs for no additional cost.
Q: I hate pushy salespeople!! Will I be uncomfortable in your stores?
A: No way! Our mattress specialists understand that buying a mattress can be confusing and overwhelming. They will always try to help you to become educated as you find the right mattress but will not pressure you to buy a mattress until you are ready.
Q: What happens if I get my mattress and don't like it?
A: Our mattress specialists will do their very best to assist you in finding the perfect mattress. We also understand that it is sometimes difficult to be 100% positive the mattress you test in the store will be perfect for you after you get it home. We offer a FREE 100 Night Comfort Adjust Program that is available to all customers who purchase a mattress. See our "FREE 100 DAY COMFORT ADJUSTMENT" page for more details.
Q: I'm interested in a double-sided mattress. Do you make those?
A: All of our mattresses are designed to be single sided. The reason for this is because we have firm belief that the high-density foams and supportive innersprings we use will perform as expected for the length of the mattresses life. However, we do have the ability to custom build certain models to be double sided. Contact your nearest Yankee Mattress location for more information.
Q: Do your mattresses have warranties?
A: Yes. Every Yankee Mattress has a 100% non-prorated warranty attached to it. Length of the warranty will vary depending on the mattress model. You can read our "Yankee Mattress Warranty" for more details.
Q: Are your mattresses comparable to this national brand I tried at another store?
A: Comparing Yankee Mattresses to national brand mattresses is very, very tough. The reason for this is because the large national brands typically do not make available the exact specifications of the materials inside the mattress. Things such as foam density, steel coil gauge, and edge supports are very important but are sometimes not listed on the national brand specification lists. They're not listed because they are most likely poor quality, or, the salesperson is not knowledgeable of these mattress components. In Yankee Mattress showrooms, you'll find a detailed list of every material included in our mattresses. You will have the opportunity to compare each model and choose which materials would fit your comfort level best. Check our "Shop Smart" page for tips on how not to be fooled by Big Box Stores.
Q: How long does it take to get a Yankee Mattress?
A: The majority of Yankee Mattresses are made to order. Right after you place your order, our production team gathers the necessary raw materials and begins the process of hand-crafting your mattress. We want your new Yankee Mattress to be made specifically for you. This process takes approximately 1 week for standard mattress sizes. If you need a custom/odd-size or special order, the lead time will be longer depending on the size and amount of work involved to produce the product. On occasion, Yankee Mattress will have various models in-stock. These differ from location to location. If you are looking to take a mattress home the day you stop in, please call your nearest Yankee Mattress location to see what is in-stock.
Q: I have an adjustable base. Do you make mattresses that will work for me?
A: Yes. Although we can customize any of our mattresses to work with an adjustable base, the ones that work best in this situation have individually "pocketed-coils". These mattresses do not have a rigid, steel border rod around the outside rim, making it very flexible and easier to bend. We have a range of mattress models that use this "pocketed coil system". You can find them listed on our MATTRESSES page.
Q: I'm sensitive to smells. Will my Yankee Mattress off-gas?
A: Although all mattress components will have somewhat of a smell to them, we are well known for keeping it to a minimum. From experience, we've noticed that the bulk of off-gassing issues pertain to memory foam mattresses. Due to the large amount of foam within the mattress and no coils, there's a greater chance you will notice a smell. Since all Yankee Mattresses are built with innersprings, around 80% of the mattress is not foam. The space in between each spring allows air to pass through the bed, therefore the new smell will be minimal and will dissipate quickly. All foams used in Yankee Mattress's are approved by CertiPUR.us. Click here for more information regarding this accreditation.
Q: I have an antique bed that is an odd-size. I'm not confident measuring it myself. Will someone come out and measure it for me?
A: Yes! We will be happy to send a professional out to your home to measure your bed. We build many odd-sized mattresses on a weekly basis and know how to correctly measure bed frames to insure a perfect fit. A small fee will be charged for this service, but it is very reasonable. Contact your nearest Yankee Mattress showroom to schedule an appointment.
Agawam (413) 786-0999
Springfield (413) 372-5171
Northampton (413) 584-5858
Greenfield (413) 325-8845
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